We embed on-site with your customers — mine use cases, build on your platform, and drive adoption.
Your platform is powerful — but your customers need someone in the room to find the right problems and build the right solutions. That's what our Forward Deployed Teams do.
We embed on-site with your customers — mine use cases, build on your platform, and drive adoption.
Your platform is powerful — but your customers need someone in the room to find the right problems and build the right solutions. That's what our Forward Deployed Teams do.
Both Product Lead and Implementation Engineer get deeply versed in your platform — architecture, APIs, capabilities, known limitations. Extensions of your team, not outsiders.
Product Lead embeds with customer's functional leaders. Maps workflows. Identifies the highest-impact problems your platform can solve. Prioritizes ruthlessly.
Engineer builds POCs using Spec Driven Development (SDD) — fast, structured, production-grade. POC validates value, then ships to production. Rinse, repeat.
Both surface on-ground insights: feature gaps, integration friction, customer objections, competitor intel. Structured field intelligence — not filtered through three layers of sales.
Hundreds of discovery sessions with enterprise functional leaders — mapping workflows, identifying automation, prioritizing by impact. A repeatable discipline, not an art.
Our proprietary methodology for v1 products. Structured specs → rapid implementation → production-grade. 8–12 week builds compressed to 3–4 weeks without cutting corners.
50+ enterprise implementations for Haptik's chatbot platform — from use case mining through production support. We know how enterprise delivery breaks and how to prevent it.
Structured reporting of on-ground insights: feature gaps, integration friction, objections, competitive signals. Field intelligence that's actually actionable.
Conversational AI platform — KnackLabs ran embedded Forward Deployed Teams for Haptik's enterprise customers.
Multi-business enterprise across banking, technology, logistics & business services.
Technology and banking infrastructure solutions provider.
India's leading fintech and digital payments platform.
Enterprise contact center partner for collections and support workflows.
Global research and analytics operations company.
Industrial manufacturing and operations company.
We assign a Product Lead + Implementation Engineer. They immerse in your platform — architecture, APIs, use case patterns, sales collateral. By the end, they can demo your product as well as your own team.
FDT embeds on-site with your customer. Mines use cases, builds POCs, moves to production. You see results within the first 4 weeks. Structured product feedback from week 1.
Review: use cases discovered, POCs shipped, production deployments, customer satisfaction, product insights. Scale to more customers, adjust the model, or stop. You own all IP.
Deployment model: FDTs are designed to be on-site with the customer. Not remote consulting — the value comes from being in the room, seeing the workflows firsthand, building relationships with functional leaders.
Execution is about trust. Here's why startups and enterprises trust KnackLabs.
Reach out to our clients for firsthand feedback.
Stop looking for unicorn FDEs. Deploy a two-person team that can mine use cases, build on your platform, and drive adoption — with the delivery discipline of 7 years and 50+ enterprise implementations behind them.